Terms & Conditions
Welcome to the official website of PT. Puma Elektrik Niaga. By accessing and using this website, you are deemed to have read, understood, and agreed to all applicable Terms & Conditions. If you do not agree, please do not continue using this website.
Website: The official e-commerce site of PT. Puma Elektrik Niaga.
User: Any individual or business entity that accesses or uses the website's services.
We/Us: PT. Puma Elektrik Niaga as the website manager.
Product: Goods sold through the website, including but not limited to electrical products such as cable lugs, panels, and electrical accessories.
Users must provide true, complete, and accurate data.
Users are prohibited from using the website for illegal purposes or to harm others.
PT. Puma Elektrik Niaga reserves the right to limit or terminate user access if a violation is found.
Users are responsible for the security of their account and password.
All activities within the account are the user's responsibility.
We are not responsible for account misuse due to user negligence.
An order is considered valid after payment is confirmed.
We reserve the right to refuse or cancel an order if: Stock is unavailable, A pricing error occurs, or There is an indication of misuse or fraud.
Listed prices are subject to change at any time without notice.
Payment is made through the methods available on the website.
Failure to pay within the specified time limit will result in automatic cancellation.
Shipping is carried out by courier services partnered with PT. Puma Elektrik Niaga.
Estimated delivery times are approximate and subject to change.
Risk of damage or loss during shipping follows the courier's terms.
Return requests must be made no later than 1 day after the goods are received.
Products must be in the following condition: Unused, Original packaging, and Complete. You can read more in the PRODUCT RETURN FAQ on the Help & FAQs page.
Refunds or replacements will be processed after the goods are inspected by our team.
Certain products have a warranty according to each manufacturer's policy.
The warranty does not cover: Damage due to misuse, Installation not to standard, External factors (short circuits, disasters, etc.).
All content on the website (logos, images, text, designs, and other materials) is the property of PT. Puma Elektrik Niaga and is protected by applicable law. Unauthorized use without written permission is prohibited.
PT. Puma Elektrik Niaga is not responsible for: Losses due to product misuse, Technical website disruptions, Delivery delays by third parties, Indirect or consequential damages.
We reserve the right to change the Terms & Conditions at any time without prior notice. Changes will be effective once published on the website.
These Terms & Conditions are governed by the applicable laws of the Republic of Indonesia.
For further inquiries, please contact: PT. Puma Elektrik Niaga, Email: website.website.pen@pumaelektrik.com, Phone: 021-22685999, Address: Jl. Pangeran Jayakarta 141 M, Kec. Sawah Besar, Jakarta Pusat, 10730.