Our Policies
Welcome to the official website of PT Puma Elektrik Niaga. We are committed to delivering the best service and maintaining your trust as both a customer and a visitor to our website.
Below are the policies we apply to ensure comfort, security, and transparency in every interaction with us.
Privacy Policy
We protect every piece of personal data you provide to us. Information such as name, email address, phone number, and other related data is used only for transaction purposes, customer service, and improving the user experience.
We will not share or sell your data to third parties without permission, except where required by applicable law.
Purchase and Payment Policy
- All listed prices follow applicable tax and company policy provisions.
- Payments are made through the methods available on our website.
- A transaction is considered valid after payment confirmation is received and successfully verified.
Shipping Policy
- Goods will be delivered according to the address you provide during checkout.
- Shipping time estimates depend on destination and the courier service selected.
- We are not responsible for delays caused by courier partners beyond our control.
Return Policy
- Return requests may be submitted within our applicable policy period after receipt if there is damage or shipping error.
- Products must be in original condition, unused, and accompanied by proof of purchase.
- Refund or exchange processing will follow our review and company policy.
Content Policy
All text, images, and materials on this website belong to PT Puma Elektrik Niaga or related parties who have granted usage rights. Use without written permission is prohibited.
Service Policy
We reserve the right to modify, add, or remove services without prior notice in order to improve service quality and operational efficiency.
Questions and Complaints
If you have any questions or complaints, please contact us through the available channels. Our Customer Service team will be happy to assist you.