• An order is considered valid after payment is confirmed.
• We reserve the right to refuse or cancel an order if: Stock is unavailable, A pricing error occurs, or There is an indication of misuse or fraud.

Yes, prices on the www.pumaelektrik.com website include 11% VAT. You can obtain a standard tax e-invoice by filling in the PKP Name, NPWP No. and NPWP Address at the time of registration, or you can edit your data in My Account. You can also email your NPWP Card to our email address at website.pen@pumaelektrik.com by mentioning the Invoice No. of your transaction. Tax e-Invoice requests can be submitted when the order is made, or a maximum of 3 to 7 days from the date the goods are shipped. Tax invoices will be made based on the product provider company (PT. PUMA ELEKTRIK NIAGA). Tax invoices are only available for products shipped by our Team.

You can check your order status on the website / by providing the order number and asking via chat or email. website.pen@pumaelektrik.com will send a notification email of your order update

You can contact PEN Customer Care on: Monday - Friday (except national holidays) 08:00 - 17:00 WIB Whatsapp and Live Chat on the website www.pumaelektrik.com Phone no. : +62 838-7278-5757 email : website.pen@pumaelektrik.com

• Listed prices are subject to change at any time without notice.
• Payment is made through the methods available on the website.
• Failure to pay within the specified time limit will result in automatic cancellation.

Information service can be contacted at pen@pumaelectrik.com / WhatsApp +62 838-7278-5757

• Shipping is carried out by courier services partnered with PT. Puma Elektrik Niaga.
• Estimated delivery times are approximate and subject to change.
• Risk of damage or loss during shipping follows the courier's terms.

Pickup Tangerang: Jl. Industri Keroncong, RT.004/RW.005, Keroncong, Kec. Jatiuwung, Kota Tangerang, Banten 15134

Pickup Jakarta: Jl. Pangeran Jayakarta 141 M, Kec. Sawah Besar, Central Jakarta, 10730

• Return requests must be made no later than 1 day after the goods are received.
• Products must be in the following condition: Unused, Original packaging, Complete.
• Refunds or replacements will be processed after the goods are inspected by our team.

To: PT Puma Elektrik Niaga – Marketing Office
Jl. Pangeran Jayakarta 141 M, Kec. Sawah Besar, Central Jakarta, 10730

Scan/photo the shipping proof and email our Customer Care. For returns due to customer decision, PEN is not obliged to cover the return shipping fee.

Once the item arrives at our Distribution Center, the exchange will be processed within a maximum of 3 to 7×24 hours.

A warranty letter and authenticity certificate can be provided with every product purchase.